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Phoenix Park Gas
Processors Limited (PPGPL)
Motivation:
To standardise communication
technologies across the
organisation and be in a
position to control employee
access to information
including sensitive
production process data
Innovation:
A solution that allowed for
each user to only access
information that they needed
in order to fulfill their
job and eradicate the use of
individual technologies for
communication and
collaboration, within the
company as well as with
suppliers, partners and
customers
Solution:
SharePoint Portal Server and
Windows Mobile Devices for
Messaging and Collaboration
Operating in a very
competitive industry and not
just in a “home” market but
globally, PPGPL – a leading
natural gas provider, found
it necessary to manage its
information and look at all
the areas that there could
be leaks or mismanagement as
well as how susceptible they
were to external threats.
Additionally there was a
great need to unite the
company, its partners, its
suppliers and its customers
using one communication
solutions package.
“This concept made a lot of
sense to our business. With
customers and vendors using
several types of
technologies to fulfill
orders and interact with our
delivery, sales and
purchasing departments –
collaboration has made it
easier while driving
productivity and lowering
the response times of our
business units” says Dion
White, Information
Technology Specialist –
PPGPL.
Prior to this PPGPL’s
employees used several
unrelated and unconnected
types of technologies to
communicate with partners,
suppliers and customers. The
email system was hosted off
site and employees did not
have access to the Internet.
There were limitations to
how employees accessed
corporate email and many
used their own Yahoo
accounts – just to ensure
that the job got done! This
of course, was
unprofessional and it
definitely did NOT portray
the image PPGPL required for
itself.
“The integrated solution
allowed us to set up
appointments, use SharePoint
Portal Services, even offer
web access to people on the
road or off the island,”
said White.
Since it had a familiar
Outlook interface, training
requirements were minimal.
The level of system usage
has increased dramatically
adding to the returns that
PPGPL projected when the
decision was made to adopt
this system.
Now if PPGPL has HR issues
or if a request has to be
made for a manager’s
meeting, communication is
facilitated using the
collaboration tools that are
integrated into the
SharePoint system. For new
job opportunities, we now
have the option of sending
and receiving applications
via email.
All information is protected
by an internal,
enterprise-wide security as
well as firewalls and virus
scanning software that are
standard for emails and
communications, flowing from
external sources and the
Internet.
PPGPL feels better poised to
compete globally, boosting
revenues through
collaboration – while
controlling costs. “Unified
communications is one of
those technologies that are
outstanding at delivering
the kind of return on
investment that Caribbean
enterprises are looking
for,” concluded White. |
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