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Position: Business Solutions Consultant
Corporate Group: Business Solutions Team
Reports to: Manager, Business Solutions

Job Summary:

Responsible for:

Providing business solutions related services to Infotech clients in the areas of product demonstrations; requirements gathering; solution identification and scoping; training and implementation; support and system testing; service desk support; custom development and product tailoring; system monitoring and maintenance; and business process documentation.

To this end, the position requires that the individual attain and maintain all certifications/competencies required for the solution mix covered.

This position may require travel to foreign clients and work outside of normal business hours as needed.

Essential duties and responsibilities:

Duties include but are not limited to the following:

  • Project implementation

  • Service Desk Support

  • Administrative Responsibilities

  • Sales and Delivery team support

Skills and Experience:

The following skills or the equivalent in experience are required attributes for the successful candidate:

  • First Degree in Computer Science or a related discipline

  • First Degree or equivalent professional qualification in Accounting or Business Management

  • At least three (3) years practical experience in or providing support to relevant Business Solutions.

  • Certification in Foundation of identified solution mix (e.g. Financials & Distribution).  New Hires will be allowed a six (6) month probationary period to attain certifications.

The following mix of experience and skills would be an asset for the successful candidate:

  • Project management experience

  • Microsoft Project

  • Microsoft Office (incl.Visio)

  • Microsoft SQL Server

  • Microsoft Client & Server Operating Systems

  • Basic Networking (e.g. A+, Network +, etc.)

  • Business Process Engineering (e.g. BPM, BPR Certification)

  • Industry specific experience (incl. Accounting, Manufacturing, Distributing, Service Management, and Project Accounting)

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