At
Infotech our mission is
straightforward:
We help businesses and organisations become more profitable
and better able to achieve goals by providing appropriate and viable IT
Solutions and Services delivered on time and within budget.
It is no secret that within the IT sector research shows that
90% of projects are over budget (Aberdeen), while half of IT projects fail to
meet objectives (Gartner). Statistics like these have provided the motivation
and played the part as catalyst in us striving towards constant improvement in
meeting not only the technical needs of our customers, but addressing their
business needs as well, on time and of course within budget! We
pride ourselves in being both realistic and transparent, never resorting to
making false promises. We NEVER walk away from a commitment!
We take a 360 degree view of any business looking at four (4)
key areas:
- PEOPLE
- PROCESS
- TECHNOLOGY and
- SUPPORT
And asking the underlying question: How can our customers use
technology to improve their business?
In discussions with customers, we can assess where they are
with plans for where they see themselves and want to be after our intervention.
This
fundamental gap analysis addresses the following:
- Readiness assessment
- Change management
- The existing technology and
- The existing processes
When we partner with customers, regardless of the project, we often find
three (3) types of systems in place:
- A semi-automated system: usually not integrated and or running current
with a manual based system
- A grass roots “choice” system: the steps within the larger enterprise
system that employees choose to use depending on their comfort level with
the technology or the degree of existing fear factors surrounding technology
making their jobs obsolete
- A manually based system
We can then assess how ‘ready’ an organisation is and how we
can bridge the gap. This sometimes involves organisational redesign,
documentation of processes, workshopping to integrate these processes and
applications and of course
implementation and
training.
In spite
of technology being at the
center of creating the
change for improvement in
any business and its growth,
our team associates never
lose sight of the fact that
any project is about helping
people make changes in their
behaviour around how
processes are done and about
making their lives easier.
This ultimately is the true
measure of
our
success.
